Customer Services

Got a question? Please try our dedicated events page first followed by FAQ’s as we may already have the answer for you. You will find lots of information about the Light Up Trail experience here. 

For all new and existing ticket enquiries, please contact See Tickets here 

For all enquiries regarding Light Up Trails experience please email hello@lightuptrails.com 

Please be advised our partner venues are not the organisers of Light Up Trail events and the usual terms and conditions and complaints procedure for any of our partner venues does not apply.  Please refer to the terms and conditions of entry to Light Up Trails Cancellation, Exchange and Refund Policy.

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