Complaints Procedure

Not happy with our service? We are always happy to receive comments, feedback and suggestions, and provide ways for you to do this.

As part of our complaint’s procedure, we will:

• Treat complaints seriously and deal with them properly.
• Resolve complaints promptly and informally whenever possible.
• Learn from complaints and take action to improve our service.
• Ensure that complaints are treated in confidence.

What to do if you have a complaint.

It's always better if you can let us know straight away. Most complaints can be sorted out quickly by a member of our on-site team and they will welcome the opportunity to do this if at all possible. If it is not possible to complain during your visit you can contact Light Up Trails by email hello@lightuptrails.com