Cancellation, exchange and refund policies

Our General Policy states refunds and exchanges are not permitted.  Please be sure that you choose the correct date and time slot when making your booking. Tickets are non-refundable. This is highlighted throughout the booking process. 

NEW for 2024! Our new self-serve exchange tool offers flexibility for changing your ticket dates and times.  You can swop or upgrade to a different date, depending on availability if you are booking the same number of tickets at the same or greater price. The exchange tool will automatically disable 48 hours before the original event date.  To access go here

SEE Tickets does not offer refunds unless you have purchased a Ticket Plan Refund Promise at the time of booking, PLEASE be aware you are only covered in certain circumstances, and we advise you to read ALL the terms and conditions before purchasing.  This service is not managed by Light Up Trails or its partner venue.  If your reason for not being able to attend is covered, you will be able to submit a claim form online here. 

Ticketplan’s terms & conditions can be found online here.

The experience will still take place even if it rains and during spells of cold inclement weather. Please bring water-proof clothing and appropriate footwear with you. In the case of inclement weather and when the trail is still operating, refunds and exchanges are not permitted.  If we do cancel due to severe bad weather, ticket holders will be contacted and offered an alternative date or a refund. If the weather presents a risk to safety any decision to cancel the event will be taken as early as possible and usually by 2:00pm. The light trail could be cancelled for the following reasons: 

• Ice or Snow 

• High Winds 

• Fallen trees and or broken branches 

• Flooding that significantly impacts underfoot. 

If we do cancel due to weather, ALL ticket holders will receive an email from 2:00pm onwards informing them of the cancellation and an outline of the options available. We will also use our social media channels to make announcements of any changes.